Shipping policy

Vurge Studios (operated by Vurge Studios Marketing Consultants LLC) ships all orders from New Orleans, Louisiana.

Order Processing

All orders are processed within 2-3 business days (Monday-Friday, excluding U.S. federal holidays) after payment is confirmed. During restocks, drops, or high-volume periods, processing may take longer — any delay beyond our standard window will be communicated via email and/or SMS to the contact information provided at checkout.

Orders are not eligible for cancellation or address changes once they have entered processing. Contact us immediately at info@vurgestudios.com if you need to make a change — we cannot guarantee it will be made in time.

Shipping Method & Delivery

We ship via USPS. Once processed, orders typically arrive within 5-7 business days. Total estimated time from order to delivery is approximately 7-10 business days. These are estimates, not guarantees — actual transit time is determined by USPS and can be affected by weather, carrier delays, high-volume seasons, or other events outside our control. Vurge Studios is not responsible for delays caused by the carrier once a package has been handed off for shipment.

Shipping Rates

Shipping cost is calculated at checkout based on your order's weight, size, and contents.

Tracking

A confirmation email and/or SMS with tracking information is sent once your order ships. It is the customer's responsibility to monitor tracking and to be available to receive the package or to arrange secure delivery.

Lost, Stolen, or Misdelivered Packages

Vurge Studios is not responsible for packages that are lost, stolen, or misdelivered after the carrier's tracking confirms delivery to the address provided at checkout. If tracking shows a package as delivered but you have not received it, you must:

  1. Check with neighbors, household members, and your building/leasing office
  2. Contact USPS directly to file a claim, using the tracking number provided
  3. Contact us at info@vurgestudios.com within 7 days of the delivery date if the issue is unresolved

We are happy to assist with the carrier claims process but cannot issue automatic refunds or replacements for orders confirmed as delivered by the carrier's tracking system.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Vurge Studios is not liable for orders shipped to an incorrect address supplied by the customer. If a package is returned to us as undeliverable due to an incorrect address, the customer is responsible for the cost of reshipment.

Domestic Shipping Only

At this time, Vurge Studios ships only within the United States. [Update this section if/when international shipping is offered.]

Contact

Questions about your shipment: info@vurgestudios.com